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Never chill your glassware, and decline if served a frosted glass. Why? As the beer hits the frosted glass condensation will occur and dilute your beer, while at the same time alter the serving temperature.
Hand-wash all glasses. Some dishwashers will leave a residue, which may effect the head retention as well as the flavor and aroma. Use a mild dishwashing soap, and if you are really anal retentive have a separate sponge for your glass ware so there is not cross contamination from greasy food particles on a used sponge. Let them air dry, do not hand dry because the towel may leave dust particles which will affect the head retention. Caring for you glassware in this manner will also protect gold- or silver- rimmed glasses and glasses with silk-screened brewery logos.
Pouring beer is an art, and definitely part of the overall tasting experience. We always suggest that you drink a beer out of a glass, and recommend that you read the Beer Glass Guide. It's a great primer to understating why, and a guide guide to pairing a beer to its appropriate glass.
The following demonstrates the most common pouring technique which can be applied to most beers and glassware types. You'll also find that most bartenders pour draught beer as follows too.Steps to a Perfect Pint